Great Customer Service Is Not Enough

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In a world where customized, boutique, on-demand, Instagram-worthy services are quickly becoming the norm, great customer service is only one factor in providing the experience that customers are craving. Take one hour to slip into your customers' shoes and walk through a series of questions that will help you re-evaluate your programs, facilities and services, and identify opportunities to take them to the next level.


Learning Objectives
Following this session, learners will be able to:

  1. Describe the subtle differences between customer experience and customer service, but the big impact that focusing on customer experience can provide.
  2. Identify common pain points in customer experiences, even while providing great customer service.
  3. Integrate opportunities to engage your customers.

Bobbi Nance, CPRP

President

Recreation Results

Bobbi Nance, CPRP is an expert at making real change work for real life. Whether she’s helping park and recreation teams find value in their data, evaluate their offerings, or set a new strategy as President of Recreation Results, Bobbi has a knack for making it fun, relatable, and actually doable. She’s equal parts “passionate and practical,” and brings that unique mix of energy and expertise to all of her workshops across North America with the goal of giving every group she works with the tools to improve and the confidence to move.

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