Great Customer Service Is Not Enough

In a world where customized, boutique, on-demand, Instagram-worthy services are quickly becoming the norm, great customer service is only one factor in providing the experience that customers are craving. Take one hour to slip into your customers' shoes and walk through a series of questions that will help you re-evaluate your programs, facilities and services, and identify opportunities to take them to the next level.

Learning Objectives
Following this session, learners will be able to:

  1. Describe the subtle differences between customer experience and customer service, but the big impact that focusing on customer experience can provide.
  2. Identify common pain points in customer experiences, even while providing great customer service.
  3. Integrate opportunities to engage your customers.

NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.

Bobbi Nance, CPRP


Recreation Results

Bobbi Nance is the founder of Recreation Results where she helps teams find value in their data, capitalize on trends, implement strategy, and push innovative thinking to increase their impact in the communities where they work. Bobbi's presented hundreds of workshops across North America all focused on breaking down complex topics and sharing practical approaches to putting them to use.

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