Leadership — It’s a Choice...AND a Challenge: How Emotional Intelligence Plays a Significant Role in Leadership

What makes an excellent leader? Leadership is defined many different ways by many different people. It is a choice, and that also can be a serious challenge at times. Emotional Intelligence is defined as the capacity to be aware of, control and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Do you know how to navigate the culture of a multigenerational workforce in your workplace? Can we use emotional intelligence to help build trust and loyalty across the whole company? Join us as we discuss all these facets of leadership and seek to help each of us define leadership in a way that helps build a successful brand within our agency that leads all of our employees to succeed.

Learning Objectives
Following this session, learners will be able to:

1. Navigate the culture of a multi-generational workforce through emotional intelligence. 
2. Build trust and loyalty in a multi-generational workforce through emotional intelligence. 
3. Understand why employees seek positions outside their current agency.
4. Determine the operational plans needed to meet these standards.