Operational Leadership is part of NRPA's Leadership Certificate, and for best value it is suggested that you purchase the entire certificate package if you intend to complete the program.
Operational Leadership represents best practices in creating effectiveness, efficiency, and accountability in operations from recreation and parks to park and facility planning and administrative support. Course outcomes:
How to lead a successful organization;
How to instill operational efficiency and effectiveness;
Measuring organizational performance; and
The public service motivation.