Frequently Asked Questions

General Questions


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All online learning events and courses vary in price depending on your membership status. If you are properly logged into our system, the price should display based on your status.


You will have access to any product that you purchase for 180 days after the registration.


To obtain a transcript of your recent NRPA Online Learning history, please go to your learning dashboard, click on the blue "Transcript" button (to the right of "My Dashboard"). Click on "Download as PDF." If you are looking for a complete history of your CEUs that we have on file at NRPA, you can access that from your member profile under "View my CEUs."


We have discontinued the practice of providing certificates of participation with the exception of our certificate programs. Certificate programs will issue you a certificate that can be downloaded from your NRPA Member Profile. If your organization requires a certificate, please feel free to reach out to onlinelearning@nrpa.org and we will be happy to assist you.


While we are making every effort to deliver content over the variety of platforms, we do not have the ability to test courses for every platform and combination of browsers and will try our best to provide you the content, but provide no guarantee. Older courses may have difficulty with various systems, whereas the newer courses will likely be compatible with a broader spectrum of devices. Please feel free to contact onlinelearning@nrpa.org if you have difficulty with any product and we will be happy to try and troubleshoot any issues.


All purchases are non-refundable. Please contact NRPA customer service if you would like to receive credit for a different product or if you have questions: 800.626.NRPA (6772) or customerservice@nrpa.org.


Please feel free to pass on any suggestions that you have for future topics or inquiries about presenting to onlinelearning@nrpa.org and we will be happy to consider them for future programming.


Many of the online learning products are provided for CEU credit. Each may have their own completion requirements, but the process is similar for webinars and online courses:

  • Register for the course or webinar
  • Attend the webinar, view the recording, or complete the course
  • Complete any quiz components associated with the course. All quiz components require greater than a 70% to pass.
  • Credit should issue into your account but sometimes this may take up to 24 hours for processing.

Webinars


It is always recommended that you register prior to the event through our webinar product catalog. Once you complete your registration, access to your webinar will be found in your learning dashboard. There you can select the event, and click on “Enter Meeting" icon on the right of the webpage to view the presentation.


To view Event Center events, you will need to login from a computer or laptop. Prior to a live event, you should test your web browser to ensure your system is compatible. It is recommended that you use a high speed/broadband internet connection, a PC with Windows, and Google Chrome, Mozilla Firefox, or Internet Explorer 9.0 or higher. If you are using a Mac, please use the Safari web browser.


Unfortunately, this is a common occurrence with web-based events. Most of these issues can be resolved by completing the following steps:

  • Refresh your browser window
  • log out of the webinar and back in
  • test your system
  • Attempt a different browser (Chrome tends to work best). There are sometimes issues with Internet Explorer and certain versions of Windows.


Event Center events are produced in HTML5. While it may be possible to view the event on a device other than a desktop computer, we do not have a way to troubleshoot access with these devices.


If you were previously registered for the live event, simply go to your learning dashboard, select the event, and click on “View Web Content On-Demand" icon on the right of the webpage to view the presentation. The recording should be available soon after the event for your viewing. If you are viewing a past webinar, you will have to register for the archived product and it will become available for viewing under your learning dashboard.


Please go your learning dashboard, select the event, look under the event title and select "Handouts" or "Resources." Any materials or links supplied by the presenter(s) will be located here.