Frequently Asked Questions
Please reach out to onlinelearning@nrpa.org with additional questions!
General Questions
What do I need to do if I'm interested in sharing my content for an Online Learning Event?
Contact us at onlinelearning@nrpa.org and we will be happy to chat!
What if I forgot my password? How do I reset my password?
To lookup or reset your password, please click here.
How to earn NRPA CEUs?
Do you need to earn CEUs fast to maintain your professional certification? NRPA offers the below online learning opportunities with CEU. It is the policy of NRPA that each learner must successfully complete the assessment and attendance requirements to be awarded Continuing Education Units (CEUs) for a learning event. Learn more about transcripts and access NRPA's CEU Policy here.
For additional information please go to https://learning.nrpa.org/ceu.
How do I obtain a transcript of my history?
To obtain a transcript of your recent NRPA Online Learning history, please log in to your Online Learning Dashboard. In the right sidebar, click on "Profile" and select “Official Transcript and Member Profile.” Then select "View my CEUs" to see a full list of your online learning products, certifications, and CEUs, as well as print an official transcript and access certificates.
How do I obtain a certificate of participation from online products I completed?
Upon completing an NRPA Online Certificate Program, you will receive an email within 1-2 business days with a link to print your certificate, or you may download your certificate from your NRPA Member Profile. Select "View my CEUs" to see a full list of your online learning products, certifications, and CEUs, as well as print an official transcript and access certificates. Only certificate programs award certificates upon completion.
How do I access online learning recordings I have registered for?
Log into your Online Learning Dashboard, then select "My Learning Dashboard"! You will find your registered Online Learning Events in the "On-Demand Products" section.
If you were previously registered for the live event that has a recording available, go to your Online Learning Dashboard, select the event, and click on “View Web Content On-Demand" icon on the right of the webpage to view the presentation. The recording should be available soon after the event for your viewing.
Can I access the courses using a mobile device or tablet?
While we are making every effort to deliver content over the variety of platforms, we do not have the ability to test courses for every platform and combination of browsers and will try our best to provide you the content, but provide no guarantee. Older courses may have difficulty with various systems, whereas the newer courses will likely be compatible with a broader spectrum of devices. Please feel free to contact onlinelearning@nrpa.org if you have difficulty with any product and we will be happy to try and troubleshoot any issues.
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