Frequently Asked Questions

General Questions

What is the cost of online events?

All online learning events and courses vary in price depending on your membership status. If you are properly logged into our system, the price should display based on your status.

How long do I have access to items that I have purchased?

You will have access to any product that you purchase for 180 days after the registration.

How do I obtain a transcript of my history?

To obtain a transcript of your recent NRPA Online Learning history, please go to your learning dashboard, click on the blue "Transcript" button (to the right of "My Dashboard"). Click on "Download as PDF." If you are looking for a complete history of your CEUs that we have on file at NRPA, you can access that from your member profile under "View my CEUs."

How do I obtain a certificate of participation from the webinars or online products I completed?

We have discontinued the practice of providing certificates of participation with the exception of our certificate programs. Certificate programs will issue you a certificate that can be downloaded from your NRPA Member Profile. If your organization requires a certificate, please feel free to reach out to and we will be happy to assist you.

Can I access the courses using a mobile device or tablet?

While we are making every effort to deliver content over the variety of platforms, we do not have the ability to test courses for every platform and combination of browsers and will try our best to provide you the content, but provide no guarantee. Older courses may have difficulty with various systems, whereas the newer courses will likely be compatible with a broader spectrum of devices. Please feel free to contact if you have difficulty with any product and we will be happy to try and troubleshoot any issues.

How do I cancel my registration or get a refund?

All purchases are non-refundable. Please contact NRPA customer service if you would like to receive credit for a different product or if you have questions: 800.626.NRPA (6772) or

How do I make suggestions for possible webinar or online course topics or become a webinar presenter?

Please feel free to pass on any suggestions that you have for future topics or inquiries about presenting to and we will be happy to consider them for future programming.


How do I access live webinar events?

It is always recommended that you register prior to the event through our webinar product catalog. Once you complete your registration, access to your webinar will be found in your learning dashboard. There you can select the event, and click on “Enter Meeting" icon on the right of the webpage to view the presentation.

What are the system requirements for accessing a webinar?

To view Event Center events, you will need to login from a computer or laptop. Prior to a live event, you should test your web browser to ensure you have the most up-to-date version of Flash. Click on the "Browser Test." If you pass the test, you will see a "Congratulations" message. If you do not, you will be given instructions on where you can download the newest version of Flash. This is a FREE download. It is recommended that you use a high speed/broadband internet connection, a PC with Windows, and Mozilla Firefox or Internet Explorer 9.0 or higher. If you are using a Mac, please use the Safari web browser.

Can I watch the live events on an iPad or iPhone?

Event Center events are produced in HTML5. While it may be possible to view the event on a device other than a desktop computer, we do not have a way to troubleshoot access with these devices.

How do I access webinar recordings?

If you were previously registered for the live event, simply go to your learning dashboard, select the event, and click on “View Web Content On-Demand" icon on the right of the webpage to view the presentation. The recording should be available soon after the event for your viewing. If you are viewing a past webinar, you will have to register for the archived product and it will become available for viewing under your learning dashboard.

How do I access the presentation resource material?

Please go your learning dashboard, select the event, look under the event title and select "Handouts" or "Resources." Any materials or links supplied by the presenter(s) will be located here.


How do I obtain CEUs from a webinar or other online learning product?

Many of the online learning products are provided for CEU credit. Each may have their own completion requirements, but the process is similar for webinars and online courses:

  • Register for the course or webinar
  • Attend the webinar, view the recording, or complete the course
  • Complete any quiz components associated with the course. All quiz components require greater than a 70% to pass.
  • Credit should issue into your account but sometimes this may take up to 24 hours for processing.

Online Learning User Profile

How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?

To define your interest areas, please visit " Online Learning Profile."

What if I forgot my password? How do I reset my password?

To lookup or reset your password, please click here.