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  • What’s in Your Water? Avoiding Water Quality Incidents

    Contains 4 Component(s), Includes Credits

    Brush up on the latest changes to the Model Aquatic Health Code and discover the latest chemical-handling practices and disinfection technologies to prevent incidents at your park. This high level course will review some of the incidents that have occurred and how to avoid them.

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    Learn what shouldn’t lurk in your lagoon. Water-related pathogen outbreaks or chemical exposure incidents and their causes can be treated. Brush up on the latest changes to the Model Aquatic Health Code and discover the latest chemical-handling practices and disinfection technologies to prevent incidents at your park. We all want to go home safely, whether it is from our jobs, or from a fun day playing with the kids at the park. Unfortunately, injuries to employees and patrons have occurred from exposure to pathogens and chemicals at water parks and other aquatic facilities. 

    This high level course will review some of the incidents that have occurred and how to avoid them. Chemical incident and pathogen outbreak statistics will be presented. We will also discuss the latest in codes such as the Model Aquatic Health Code that are written to protect our employees and patrons.
    Attn: AFO Certified Professionals - this session eligible for Group "A" CEU Credit renewal.



    Session Length: 1.25 Hours

    Credit: 0.1 CEU; Group A eligible


    NRPA Education online learning content is accessible for 180 days from the date of your registration.  The learning content is available for registration for three years from the date of origination.

    Ellen Meyer, PhD

    Manager of Product Safety and Government Affairs, Innovative Water Care, LLC

    Ellen is Product Safety and Government Affairs Manager with Innovative Water Care, LLC. She has a PhD in chemistry and has been working in water treatment for over 25 years. Ellen is a former chair of the Recreational Water Quality Committee of APSP. She has served on the Technical Review and cyanuric acid ad hoc committees for the Model Aquatic Health Code and the NSF task group for pool chemical evaluation.

  • Suicide Talk; a Conversation to Create Awareness

    Contains 4 Component(s), Includes Credits

    Join the conversation to increase connections and reduce the risk of suicide. Everyone can be a part of the conversation and help to create strong and healthier communities.

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    Suicide is a community, health issue. Current statistic show that veterans, white men 65 and older, LGBTQ and teens as some of the highest risk groups. However, research also tells us that depression, one of the leading contributors to suicidal ideation, can be reduced with physical activity. Additionally, the ability to make connections with other people also reduces risk. 

    Although suicide can be a very scary and difficult topic for many people to discuss, only an open and honest conversation about the issue of suicide helps remove the stigma and taboo. Every single person can participate in this type of conversation which helps to create a strong, positive community that encourages ‘help-seeking’ behavior for people that might be at-risk.



    Session Length: 1.25 Hours

    Credit: 0.1 CEU



    NRPA Education online learning content is accessible for 180 days from the date of your registration.  The learning content is available for registration for three years from the date of origination.

    Lori A. Hoffner

    Speaker ~ Trainer ~ Consultant, Supporting CommUnity, Inc.

    Since 1997, Lori A. Hoffner has worked with multiple community organizations, agencies and programs, providing information, training and consultation.  Her work of positive relationship building supports both internal and external customer relations which ultimately impacts the financial bottom line of any organization.   

    For eight years, Lori served as an elected official as a member of the Board of Directors of a local park and recreation district in Colorado.  During the time that she served in that capacity, she helped to shape decisions and policies relevant to the organization that enhanced relationships between the staff, Board of Directors and community at large. Serving as the Citizen Representative for the Parks and Recreation Mid-West Council, Lori has participated on the NRPA national forum and has encouraged national, state and local leaders to recognize the value and importance of parks and recreation in the communities they serve.  
    By providing educational workshops that provide philosophies and examples of support, cooperative relationships and recognition, Lori is matching the needs of organizations with information and researched practices that motivates individuals to implementing ideas immediately. Lori has a great deal of fun with her audiences, engaging them in thought provoking exercises and encouraging intentional, positive practices every day.

    Additionally, Lori provides training to adults and youth surrounding the issue of suicide prevention and intervention and is a Consulting ASIST and SafeTALK trainer.  She has her B.A. in Psychology and is a former member of the Jefferson County Public Schools Foundation Board of Directors.

  • Prospecting to Profits: Generating Revenue for your Park with Sponsorship

    Contains 4 Component(s), Includes Credits

    This presentation is designed to be applicable for the smallest parks to the largest and includes a step by step process to help park districts generate additional revenue.

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    Park sponsorships from prospecting to closing the deal. The presentation is designed to be applicable for the smallest parks to the largest. Including a step by step process to help park districts generate additional revenue. With the steps outlined, each individual will leave the session with a template for how to start a sponsorship program or increase sponsorship revenue. This is a recorded session from NRPA Live 2019.


    Steps covered:

    • Identifying your assets (events, programs, naming rights, social media, collateral etc.)
    • Prospecting - where to find your next sponsor
    • Initial outreach - best way to contact potential sponsors
    • Proposal & pitch - what do sponsors want to see in a proposal and how to sell it
    • Follow-up - when to follow up and how often
    • Closing the deal - Activation - how to bring the sponsorship to life
    • Recap and renewal - keeping the business plan - an interactive session with attendees to run through a mock sponsorship process


    Learning Objectives:

    1. Understand a two tiered approach to help staff meet the demands of play by outlining an intentional model of leadership. 
    2. Know how to be a part of the solution by using 5 implementation process methods.


    Session Length: 1.25 Hours

    Credit: 0.1 CEU



    NRPA Education online learning content is accessible for 180 days from the date of registration.  The learning content is available for registration for three years from the date of origination.

    Brendan McHugh

    Manager of Corporate Partnerships, Cleveland Metroparks

    Brendan McHugh, is the Manager of Corporate Partnerships for Cleveland Metroparks. Brendan oversees all partnerships including, park events, nature centers, golf courses and the Cleveland Metroparks Zoo. His responsibilities include managing all phases of partnerships, consisting of sales, activation and account management. Annually, Brendan generates over one million dollars in sponsorship revenue. He began his career in the sports industry with the Cleveland Monsters and Cleveland Cavaliers, before coming to Cleveland Metroparks, where he has been for the past five years.

  • How to Start, Build, and Grow your Local Park Foundation

    Contains 4 Component(s), Includes Credits

    This session will explore the importance of LOCAL Park Foundations and / or LOCAL Friends of the Parks Groups across the United States, and explore the common components of successful local Park Foundations or Friends of the Park Groups.

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    This session will explore the importance of LOCAL Park Foundations and / or LOCAL Friends of the Parks Groups across the United States, and explore the common components of successful local Park Foundations or Friends of the Park Groups. We will also discuss the important strategies that will help appeal to those in the room that are in the start- up phase of their foundations as well as help those who need to revitalize or strengthen already existing Local Park Foundations or Local Friends of the Parks organizations. The focus for all foundations will be to create more relevance within their communities, greater connectivity with their park department, agency , or district, and an understanding that successful park foundations are governed through strategy and involved citizens and volunteers who have respect for those strategies.



    Session Length: 1.25 Hours

    Credit: 0.1 CEU



    NRPA Education online learning content is accessible for 180 days from the date of registration.  The learning content is available for registration for three years from the date of origination.

    Donald Ortale

    Founding Executive Director, National Association of Park Foundations

    Donald Ortale, is a former Park and Rec. elected Commissioner and a 25 year veteran of the non-profit sector. He is currently the Founding Executive Director of the National Association of Park Foundations.

  • Parks and Recreation Supporting Mental Health Challenges

    Contains 4 Component(s), Includes Credits

    The session will provide an overview of mental health issues facing us as a society, increase awareness of the myriad of disorders that exist, and how the park and recreation industry can play a role in providing support to mental health agencies, mental health professionals, and individuals who suffer from mental illness, as well as those who want to maintain good mental health.

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    Mental illness in the United States has become pervasive, with individuals suffering from many disorders. There are opportunities for practitioners in our field to support mental health challenges that many individuals face every day. The session will provide an overview of mental health issues facing us as a society, increase awareness of the myriad of disorders that exist, and how the park and recreation industry can play a role in providing support to mental health agencies, mental health professionals, and individuals who suffer from mental illness, as well as those who want to maintain good mental health.

    It is a well known fact that exercise can improve physical health. Research also suggests that exercise is beneficial for mental health. New research reveals a clear link between well-being and immersion in nature. The session will explore examples of agencies from around the country that are doing their part to create better mental health in their communities.


    Session Length: 1.25 Hours

    Credit: 0.1


    NRPA Education online learning content is accessible for 180 days from the date of your registration.  The learning content is available for registration for three years from the date of origination.

    April Chambers

    Vice President, National Alliance for Mental Illness

    Vice President and Treasurer for the Florida National Alliance on Mental Illness (NAMI). Presenter and Trainor: Presenter for Crisis Intervention Team (CIT) training for Law Enforcement and Corrections Officers.  Course focuses on sensitivity training and techniques for successfully communicating with individuals in psychosis.  Instructor for one of NAMI’s premier programs, Ending the Silence, designed exclusively for high school and college students encouraging them to share their thoughts and struggles with mental health issues.

    Barbara Heller

    Senior Consultant, BerryDunn

    Barbara Heller is a Senior Consultant/Practice Lead for Parks and Recreation with BerryDunn, starting in June 2019.  Previously she was President of Heller and Heller Consulting, LLC, a management consulting firm specializing in state and local government, primarily in the parks and recreation industry.  Her areas of specialty include: strategic planning, master planning, service quality assessments, operational/organizational reviews, leadership development, facilitation of public input processes, and staff training with clients all over the United States. 

    She has additional consulting experience with Sasaki Associates and PROS Consulting and has been performing client focused consulting engagements for 13 years. 

    Previous to consulting experience, Barbara spent over 30 years working at the local government level with a variety of park systems.   She was the Executive Director of the Naperville Park District and Elk Grove, Park District, both in Illinois. Heller has held other positions with municipal government organizations in Arlington, TX, Montgomery County, MD and Prince William County, VA.  

    Her education background includes a master’s degree in public administration from the American University in Washington, D.C. and a bachelor’s degree from the Pennsylvania State University.  

    She has presented at state and national conferences for the last 25 years.

  • Big Data in Customer Service and Why it Matters

    Contains 4 Component(s), Includes Credits

    Join us for a discussion of "Big Data" and the value for achieving customer service success.

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    In this talk we’ll discuss the impact of “Big Data” in customer service for Parks and Recreation. Including: • What is Big Data and why it’s valuable for customer service. • How to implement and track Key Performance Indicators (KPI) that measure customer service success. • How to visualize data to help decision makers using tools such as Excel or Microsoft Power BI. • Recommended practices such as data inventory, surveying and reporting distribution.


    Session Length: 1.25 Hours

    Credit: 0.1



    NRPA Education online learning content is accessible for 180 days from the date of your registration.  The learning content is available for registration for three years from the date of origination.

    Brynn DiPaola

    Customer Service Initiatives Specialist, Virginia Beach Parks & Recreation Business Systems

    Brynn DiPaola is the Customer Service Initiatives Specialist for Virginia Beach Parks and Recreation. With a Bachelor of Arts in Psychology from the University of Redlands, in Southern California. He has organized and facilitated trainings in Customer Service for 15 years. His current role leverages data and analytics to enhance training while identifying and measuring Key Performance Indicators.

    Andru Fratarcangeli

    Customer Service Initiative Admin. Analyst, Virginia Beach Parks & Recreation Business Systems

    Andru Fratarcangeli, is the Customer Service Initiative Admin. Analyst for Virginia Beach Parks and Recreation Department. With a Masters of Science in Management Information Systems, his background spans across all levels of business including tech startups, fortune 1000 E-commerce companies and even global operations within the US Army as an Intelligence Analyst.

  • 10-Minute Walk Learning Series: Public Funding Opportunities

    Contains 2 Component(s) Recorded On: 09/19/2019

    Join us for a webinar and interactive panel discussion on ways to increase public financing to support improved and sustained park access and quality.

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    Time and time again residents of cities across the country show their support for parks and recreation by supporting bond measures, so how can you join this success and what other public funding strategies are there? Join us for a webinar and interactive panel discussion on ways to increase public financing to support improved and sustained park access and quality. We'll be joined by guest speakers who have successfully leveraged public funding strategies for their park agency as well as economists and policy experts whom have generated data, analysis, and funding mechanisms to successfully increase public financing. Bring your questions and ideas for a robust discussion around best practices you can use in your city

    This webinar is a part of the 10-Minute Walk Learning Series. By signing up for this webinar, you will be enrolled in this subscription. To be removed, please notify onlinelearning@nrpa.org

    Jared Mummert

    Program Specialist, National Recreation and Park Association

    Jared Mummert is a Program Specialist at NRPA, working on the 10-Minute Walk campaign. As a graduate in Environmental Law and Policy from Unity College, he is dedicated to environmental justice issues. Prior to his time at NRPA, Jared worked as a political and community outreach organizer on multiple campaigns, including organizing farmers in Maryland to close loopholes in the Clean Water Act, engaging Colorado voters in the 2014 midterm election, and connecting low-income families to national parks. He has also served in the Student Conservation Association, AmeriCorps, and the National Park Service as park ranger for multiple sites, including Grand Teton National Park. As an avid outdoorsman and public lands advocate, Jared is passionate about ensuring everyone has access to quality open spaces.

    Erin Lonoff

    Principal, HR&A Associates, Inc.

    Working at the intersection of the public and private sectors, Erin leverages her experience in urban planning and real estate to contribute to the vitality of cities and the public realm. Recent work includes supporting design and funding strategies of parks and public spaces such as Minneapolis’ Commons Park, St. Paul’s River Learning Center, and Rochester’s Heart of the City. Erin also brings experience in coupling infrastructure investment planning with inclusive growth strategies. She recently supported Cleveland’s Shaker Square redesign, focusing on ways to ensure its future operations and governance reflect and support community equity goals.

    Pegeen Hanrahan, P.E.

    Southeast Conservation Finance Director, Trust for Public Land

    Pegeen Hanrahan is based in Gainesville, Florida. She has worked on 17 successful city, county and state ballot measure campaigns, is a professional engineer, and served 12 years as Mayor and City Commissioner of Gainesville, FL.

    Barbara Hernandez, CRPR, MPA

    Parks and Recreation Director, City of Doral, Florida in Miami-Dade County

    Barbara recently led her city to consider and pass a $150 bond measure to improve, expand and revitalize the parks, trails, aquatic and cultural facilities in her young and growing city. Her mayor, Juan Carlos Bermudez, was one of the early signers of the 10 Minute Walk Pledge.

    Andrea Cooper

    Executive Director of Upstate Forever

    Andrea Cooper is the Executive Director of Upstate Forever, a land trust located in Greenville County, SC, and is leading a private-sector effort to seek funding to meet community needs around conservation and water quality protection. She has engaged with leaders in the business, transit, and affordable housing communities to seek consensus and understand public opinions around these priorities.

  • NRPA Aquatic Management Professional: Budget and Finance

    Contains 3 Component(s), Includes Credits

    This course provides an understanding of the fundamentals for budgeting and finances as they relate to aquatic management. 0.3 Continuing Education Units (CEUs) for this course can be applied to Group B of an AFO renewal.

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    This course provides an understanding of the fundamentals for budgeting and finances as they relate to aquatic management. Learners will be presented the with principals and resources to describe the budget process and an organizational objectives. This course provides insight for calculation expenses, setting price points, estimating revenues, achieving targets, determining return on investment, and areas of alternative funding. Additional resources include beginning spreadsheets and reporting documents.

    Credit: 0.3 Continuing Education Units (CEUs) for this course can be applied to Group B of an AFO renewal.


    NRPA Education online learning content is accessible for 180 days from the date of registration.  The learning content is available for registration for three years from the date of origination.

  • 2019 Premier Webinar Subscription

    Contains 11 Product(s)

    Subscribe to the 2019 Premier Webinar Series and be instantly registered for any premier discounted webinar that we offer for all of 2019 with continued access to the archived recordings and materials.

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    Subscribe to the 2019 Premier Webinar Series and be instantly registered for any premier discounted webinar that we offer for all of 2019 with continued access to the archived recordings and materials. NRPA's free Premier webinar series addresses timely and relevant topics within the park and recreation field. The webinars are free to our premier members. The Premier Webinar series occurs on the second Thursday of each month at 2 p.m. ET.


    2019 Schedule

    The ADA is 27 Years Old in 2019... Are you Celebrating Yet?
    January 10, 2019 2:00pm ET 
    Best Practices for Customer Experience Surveys
    July 11, 2019 2:00pm ET
    Congressional Preview: What to Expect from this Congress for Parks and Recreation
    February 14, 2019 2:00pm ET
    Recycling is NOT Dead - How Your Agency Can Recycle Smarter Today
    August 8, 2019 2:00pm ET
    Innovation Lab: The Day After Tomorrow: Marking Parks Climate Resilient *
    March 14, 2019 2:00pm ET
    Aquatics - Preparing for 2020 Summer Staff * 
    September 12, 2019 2:00pm ET
    Park Champions: Bring Capitol Hill to a Park Near You
    April 11, 2019 2:00pm ET 
    Imagine Your Park Without Water - Protecting and Conserving Water Resources
    October 10, 2019 2:00pm ET 
    Marketing and Public Relations Trends
    May 9, 2019 2:00pm ET
    Annual Review of Research Findings
    November 14, 2019 2:00pm ET
    LGBTQ/Parks for Inclusion *
    June 13, 2019 2:00pm ET
    Playgrounds - From Planning to Opening Day and Beyond *
    December 12, 2019 2:00pm ET

    These sessions contain 0.1 CEU


  • Preparing Aquatic Staff For Summer 2020

    Contains 4 Component(s), Includes Credits Recorded On: 09/12/2019

    This webinar will cover four key topics to ensure a smooth start to your summer 2020 season. We will review hiring key demographics, training your staff from the start, preparing facilities to operate smoothly, and scheduling reviews to ensure maximum efficiency.

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    This webinar will cover four key topics to ensure a smooth start to your summer 2020 season. We will review hiring and recruiting, training, preparing your facilities, and optimizing your schedule. We will dive into hiring of specific demographics including retired and home school demographics, how to break down the barriers that prevent potential employees from becoming employees, and how to stress the benefits of being a lifeguard. We will also discuss training preparation, how to set your standards through training, and how to ensure your programs are benefiting from your training schedules. We will touch on key facility maintenance in the off season to prepare for the summer, creating paperwork and checklist that give you the information you need, and key safety equipment that is needed to stay in compliance. Lastly, we will discuss how to review your pool, programming, and staff schedules to ensure that you are creating a safe, fun, and productive environment for your guest and your staff, while keeping budget in mind.

    NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.


    Bob Floyd

    Aquatics Supervisor, Austin Parks and Recreation Aquatics

    Bob Floyd started working in the field of parks and recreation at the age of 15 as an aquatic camp counselor for the City of Long Beach, CA and since then has held several different titles and worked in a variety of aquatic environments. He has a B.A. in Communication Design, Media Arts from California State University, Chico and has a passion for design, marketing, business, teaching, and aquatics. Bob currently works for the City of Austin Parks & Recreation, Aquatics Division as an Aquatic Supervisor and enjoys being able to use his background in communication design to further the reach of aquatics programming to the community. Before working for the city of Austin, Robert worked for Google Ventures, Signpost where he worked as a Sales Executive helping small and medium size businesses identify needed marketing solutions and has also worked as a consultant for business owners helping them to better understand the value of social media based marketing and how to execute marketing campaigns to improve their customer base. 

    Beckie Gordillo

    Aquatics Supervisor, Austin TX Parks and Recreation

    Beckie Gordillo started her lifeguarding career at 17 and has worked in the Aquatic Management field as an a Swim Instruction Program coordinator, an age group and Masters Swim Coach, and most recently as an Aquatics Supervisor for the City of Austin Parks and Recreation Department. Beckie has a Bachelor of Science from San Jose State University, a Masters in Public Administration from Golden Gate University, and a multiple subject Teaching Credential from San Jose State as well. Before returning to Aquatics full time in 2018, Beckie spent 16 years in the classroom teaching 3rd – 6th grades. During this time as a teacher, she stayed connected with the aquatics field as a contract instructor for several cities in the Bay area as a Lifeguard instructor and Water Safety Instructor Trainer.