2020 Engagement: Community Bundle

This bundle is a collection of four, 2020 Virtual sessions with a focus on increasing inclusive community engagement. Join the discussions on customer service, mental health, and inclusive design. Upon completion, the sessions included in this bundle are eligible for 0.3 CEU.  The fourth session is included for no additional cost and eligible for 0.034 CEU.


Sessions included in this bundle:

  1. Supporting Older Adults Throughout COVID-19 (0.1 CEU)
  2. Great Customer Service Is Not Enough (0.1 CEU)
  3. Let’s Talk About Loneliness: Identifying and Addressing Loneliness in Our Communities (0.1 CEU)
  4. The Gathering Place: Inclusive Design for Everyone (0.034 CEU)



NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.

  • Contains 4 Component(s), Includes Credits

    Join this 2020 Virtual session and gain exposure to the research on loneliness, learn about evidenced-based screening tools and interventions, and identify how parks and recreation can partner with healthcare organizations to address loneliness in our communities.

    Do you suspect that people in your community lack companionship, feel left out, or feel isolated from others? If you answered “sometimes” or “often” to those questions, they may be experiencing loneliness. You may have heard about the loneliness problem in recent articles and news publications. One in 3 adults and 1 in 5 school-aged children are affected by loneliness. Loneliness isn't about being alone, but rather about not feeling connected. People can feel lonely even when among family and friends. Research shows that loneliness has a similar health impact to smoking 15 cigarettes a day. It is evident that loneliness is a health problem in our community and parks and recreation are well-positioned to be a part of the solution. In this session, gain exposure to the research on loneliness, learn about evidenced-based screening tools and interventions, and identify how parks and recreation can partner with healthcare organizations to address loneliness in our communities.


    Learning Objectives
    Following this session, learners will be able to:

    1. Access research on loneliness and access evidenced-based screening tools. 
    2. Identify interventions to treat loneliness and learn about the Colorado Loneliness Project.
    3. Understand how parks and recreation can partner with healthcare organizations to address loneliness.




    NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.

    Stacey Halvorsen

    Director of Health Education and Community Outreach

    Westminster Medical Clinic

    Stacey Halvorsen has a Masters of Education and has been teaching for more than 14 years. As an ACE  -certified health coach, Halvorsen provides health coaching to patients, oversees employee wellness initiatives, and manages community partnerships and education programs. She currently serves on the NRPA Health and Wellness Advisory Panel and as a subject matter expert for the American Council on Exercise.

  • Contains 3 Component(s), Includes Credits

    Join this 2020 Virtual session and slip into your customers’ shoes and walk with a series of questions that will help re-evaluate your programs, facilities and services, and identify opportunities to take them to the next level.

    In a world where customized, boutique, on-demand, Instagram-worthy services are quickly becoming the norm, great customer service is only one factor in providing the experience that customers are craving. Take one hour to slip into your customers' shoes and walk through a series of questions that will help you re-evaluate your programs, facilities and services, and identify opportunities to take them to the next level.


    Learning Objectives
    Following this session, learners will be able to:

    1. Describe the subtle differences between customer experience and customer service, but the big impact that focusing on customer experience can provide.
    2. Identify common pain points in customer experiences, even while providing great customer service.
    3. Integrate opportunities to engage your customers.



    NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.

    Bobbi Nance, CPRP

    President

    Recreation Results

    Bobbi Nance is the founder of Recreation Results where she helps teams find value in their data, capitalize on trends, implement strategy, and push innovative thinking to increase their impact in the communities where they work. Bobbi's presented hundreds of workshops across North America all focused on breaking down complex topics and sharing practical approaches to putting them to use.

  • Contains 3 Component(s), Includes Credits

    This 2020 Virtual 2020 session will provide best practices, inspirational examples, and resources for park and recreation professionals to engage and serve older adults. Learn from a diverse panel, including the Center of Healthy Aging (NCOA), The National Association of Area Agencies on Aging, and Generation United, about how the respective organizations address the needs of older adults.

    Participants will hear from three national organizations that are addressing the needs of older adults throughout COVID-19. The session will provide best practices, inspirational examples, and resources for park and recreation professionals to engage and serve older adults. The Center for Healthy Aging at the National Council on Aging (NCOA) will share how organizations are delivering evidence-based chronic disease self-management education and falls prevention programs in the remote environment, including how organizations are addressing the digital divide. The National Association of Area Agencies on Aging will provide an overview of the Dementia Friendly America initiative, including how dementia-friendly communities work with various partners and how they are responding to the pandemic. Generations United will share how intergenerational programs are meeting the needs of community members, young and old, throughout the pandemic — from social isolation to food insecurity — while building empathy and social connectedness across generations.


    Learning Objectives
    Following this session, learners will be able to:

    1. TBD
    2. TBD
    3. TBD



    NRPA Education online learning content is accessible for 180 days from the date of your registration. The learning content is available for registration for one year from the date of origination.

    Emily Patrick

    Senior Manager

    Generations United

    Jennifer Tripken

    Associate Director

    National Council on Aging

    Meredith Hanley

    Director, Community Capacity Building

    National Association of Area Agencies on Aging