Accountability: The Cornerstone of Success

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How would you feel if the speakers for this session didn't show up?  Remember when your employee overslept and never opened the Community Center?  How about when you went to a committee meeting and you were the only one who did the work that was assigned at the last meeting?   We've all been there, on one side or the other.  It's frustrating when people aren't accountable, but realizing that you haven't been accountable can be equally miserable.

Accountability or lack of accountability can make or break a professional, a team or an agency. Learn the qualities of accountable people and how their accountability impacts their professional reputation and the success of their agency.  Identify five accountability profiles and discuss how each profile can impact success. What type of colleague or volunteer are you?  Take the Accountability quiz to see how you score! You will discover ways to transform yourself, your team and your agency to become more accountability-driven and successful!

Learning Objectives:

  1. Identify the five accountability profiles and determine where they and the members of their team fit, utilizing the information for the good of the agency.
  2. Incorporate three accountability standards into agency operations by identifying the characteristics of highly accountability people, teams and agencies.
  3. Create two interview questions to add to your agency's interview repertoire to assess candidate accountability standards.

Jan Hincapie (she/hers)

Speaker, Writer, and Retired Parks and Recreation Director


Jan Hincapie is a 38-year veteran of the parks and recreation field, working in the states of Illinois and Wisconsin during her career. Jan retired from full-time work in 2015, as the Director of Parks and Recreation for the Village of Lincolnwood, Illinois where she served for nine years. During her time as Director, the Village secured $10 million in federal funding, covering 80% of the cost of land acquisition of former railroad land and construction of two bike paths. The agency was also the first municipality in Illinois to go through the Distinguished Agency Accreditation program. Since retirement, Jan has done worked as a consultant and as a part-time employee in the areas of strategic planning, community focus group facilitation, and executive coaching.    In 2014 she served as Chairman of the Board for the Illinois Park and Recreation Association. This was the pinnacle of many years of volunteering for the Wisconsin and Illinois Park and Recreation Associations, National Recreation and Parks Association and numerous other local and regional organizations. Jan was instrumental in initiating the Chicagoland Chapter of Women in Leisure Services (WILS), a branch of the national organization for women working in parks and recreation. Jan received the 2012 and 2015 Illinois Park and Recreation Association Chairman's Award for exemplary service to the Association during her time on the Board. Jan is a graduate of the University of Wisconsin-La Crosse and served on their Alumni Board and Executive Committee until 2018. She has spoken at numerous conferences and workshops, including the National Recreation and Parks Congress, Athletic Business Conference, and state conferences in Alabama, Colorado, Georgia, Indiana, Wisconsin, Texas, and Illinois. On the local level, Jan has donated time to My Best Friends Foundation, has served as Vice-Chair of the Elementary School Parent Teacher Organization (PTO), is a founding member of the Northbrook Arts Commission, and has served as committee member and Chair of the School District Caucus Committee. Jan lives in Northbrook, Illinois with her husband, Moe, their two children; Faith and Eli and their dogs, Cutie and Haylee. In their spare time, she loves to walk, hike, snowshoe, and bike. In the summer months they boat, fish, and swim at their beloved cottage in Whitewater, Wisconsin.

Carrie Fullerton (she/her)

Executive Director

Arlington Heights Park District

Carrie Fullerton has over 25 years of experience and is the Executive Director of the Arlington Heights Park District. She is a member of the American Academy for Parks and Recreation Administration and speaks on a variety of topics at the local, state and national level.   She was also the 2010 Chairman of the Illinois Park and Recreation Association Board of Directors.


Accountability: The Cornerstone of Success
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Knowledge Check
5 Questions  |  Unlimited attempts  |  6/9 points to pass
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NRPA Learning Experience Survey 2022
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0.100 CEU credits  |  No certificate available
0.100 CEU credits  |  No certificate available